Your time with us is reserved for you and is confirmed unless you receive an email or text cancellation confirmation. We send text and email reminders as a courtesy; however, not confirming an appointment is not the same as canceling the session. To cancel or reschedule a session without a fee during the cancellation period, please get in touch with our studio by phone or email, or cancel using our online system.
Please arrive at least 10 minutes before the scheduled start time to begin the relaxation process and/or check in. Early arrival gives you transition time to unwind, choose any option(s) available, and consult with your provider.
Sickness policy
Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate your stress and hesitation about an upcoming appointment. If you are not feeling well, we understand and request that you contact us by at least 8 am on the day of your session to avoid a cancellation fee. This policy may revert to our standard 24-hour policy with 30 days notice.
Massage therapy and individual sessions
Our sessions run the full-time listed (i.e., a 60-minute massage is 60 minutes long). If you are running late, please call us. At your therapist's discretion, we may need to shorten or cancel your session to not impact the next client's scheduled session time. If you run late, 100% of the session cost is due, even if the appointment is shortened or canceled.
Your appointment time is set aside for you. You may cancel, reschedule, or adjust an appointment length (e.g., change a 90-minute session to a 60-minute session) with at least 24 hours notice without charge. By giving 24 hours notice, you allow the opportunity for someone else to schedule an appointment at that time. When individual appointments are canceled, rescheduled, the length adjusted with less than 24 hours notice, or the person scheduled does not show up, a fee is due for the total appointment cost.
Fee
Creative Wellness reserves the right to charge any late fees, up to the total value of the reserved service, to the credit card on file, gift card, or voucher used to secure the appointment.